- FAQs
Products & Features
Livwell offers a comprehensive range of wellness appliances, including water dispensers, air purifiers, RO filtration systems, shower filters and hybrid water solutions for both residential and commercial use, in addition to the home wellness appliances.
You can explore our product range by usage type, space availability, and functionality. Alternatively, contact our support team, and we’ll help recommend the most suitable product.
- FAQs
Installation & Setup
You can use our Book Installation Form on the website. Simply fill in the details and choose your preferred date.
Standard installation is free within serviceable areas. Additional charges may apply for custom setups or locations outside our standard coverage.
Ensure the space is accessible and has nearby electrical and/or water outlets. Clear any obstructions to help our technicians work efficiently.
We recommend professional installation to ensure warranty validity and optimal performance.
You can reschedule by contacting our support at least 24 hours in advance to avoid any delays or rebooking fees.
- FAQs
Warranty & Product Registration
Visit our Product Registration page and submit your product and purchase details.
Our warranty covers manufacturing defects and functional failures under normal usage. Consumables and physical damage are not covered.
Most Livwell products come with a 1-year standard warranty. Some models may offer extended coverage; please check your product's documentation.
Registration is recommended to simplify claims, but you can also claim with a valid purchase invoice.
Contact our customer support with your product serial number and purchase date.
- FAQs
AMC (Annual Maintenance Contract)
AMC includes periodic maintenance, filter changes (where applicable), functional checks, and priority service.
Use our AMC Request Form to apply or renew. You will receive confirmation and service schedule details once processed.
Yes, standard filters are included. Specialized filters may incur additional charges depending on your model.
Yes, AMC can be transferred to a new address within our serviceable zones. Please notify us in advance.
Our team will attempt to reschedule. You can also contact support to book a new appointment.
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Shipping & Delivery
Yes, we deliver to all the regions in Middle East.
Standard delivery takes 2 working days to 2 working weeks, depending on your location, once the material is readily available.
Yes, our support team will contact you to confirm timing.
Currently, we provide manual tracking updates. Automated tracking is coming soon.
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Payments & Orders
We accept card payments, bank transfers, and cash on delivery in selected areas.
Yes, selected products can be purchased via monthly subscription. Details are available on individual product pages.
Contact our support team within 24 hours of placing the order for changes or cancellation.
Refunds are processed in case of faulty, damaged, or unavailable products. Please refer to our full Return Policy.
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Support & Service
Use our Contact Us page, email [email protected], or call our telephone provided.
Spare parts and compatible filters are available through our support team or verified service partners.
Yes, on-site service is available for all eligible Livwell products under warranty or AMC.
Service is typically scheduled within 48–72 hours based on your location and service type.
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For Business Clients
Absolutely. We offer tailored solutions based on footfall, water/air quality, and aesthetics.
Yes. Live demos can be arranged for qualified business customers in selected regions.
Yes, we offer corporate pricing and distribution partnerships. Reach out via our business enquiry form.
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Privacy & Safety
Never without your consent. Data may be shared with trusted service providers only for the purpose of fulfilling your requests.
Yes. Our appliances are designed with safety features such as child locks and food-grade materials.